The same return, priced by how the goods got there
Two agreements govern the same shelf. On goods the platform bought, a return is something it can take up. On goods you sent in yourself, it is explicitly not a party to the purchase, and the costs of undoing it land differently.
| What you want to undo | Bought through the platform | Forwarded in yourself |
|---|---|---|
| A wrong or unwanted item | Raised while the goods are still warehoused, as a pre-shipment return | You contact the sender or seller directly; the operator does not participate in the transaction |
| Who arranges sending it back | The platform, under its own rules | Assistance where reasonably practicable and in accordance with platform rules, which is not the same as a service |
| Who pays for the return leg | Depends on the reason and on the seller | Domestic return shipping, handling and warehouse processing fees are generally borne by you |
| After-sales on the goods themselves | Handled through the platform | Not provided. Quality disputes, functional problems and authenticity disputes go to the original trading platform |
The return window is 120 hours, not the whole storage period
This is the correction worth reading first. A no-reason return is not available for as long as goods sit on the shelf. It runs for five days from arrival, counted as 120 hours from the next full hour after the status reads Warehouse Signed For, and the policy says returns after that period may not be accepted. Official LoongBuy 5-Day Return Policy page, captured 10 October 2026. Verified against the page on 12 October 2026.
Five days, counted in hours
The page gives both forms: five days, and 120 hours from the next full hour after warehouse sign-off. The hour matters because the clock does not start when you notice the goods arrived; it starts when the warehouse logs them.
And all three have to hold
The seller provides a return service; the goods are in a saleable condition as the seller requires; and they have been stored for no more than five days. One missing and the request is a negotiation rather than a right.
Categories the policy puts outside it
Customised or personalised items; anything whose tags, labels, packaging or accessories the warehouse was asked to remove; second-hand or resold goods; goods sourced overseas or from Hong Kong, Macao and Taiwan; underwear, socks and leggings; adult products; food; delivered periodicals; and anything the seller excludes under its own rules.
What is left once the window closes
Nothing automatic. A request can still be put to the seller through the platform, and the page is explicit that the outcome then depends on the seller decision rather than on a rule you can point at.
Returning repeatedly has a published price per attempt
This belongs on this site more squarely than anything else on the page. The return service fee is charged by how many returns you have already made that month, and the schedule is printed. The first monthly return service fee may be waived under the dated schedule; return postage and other applicable costs can still remain. Official LoongBuy 5-Day Return Policy page, captured 10 October 2026. Verified against the page on 12 October 2026.
| Returns already made this month | Return service fee, per return |
|---|---|
| First one | 0 yuan All users are exempt from the service fee for their first return each month |
| 2 to 5 | 5 yuan each |
| 6 to 9 | 10 yuan each |
| 10 or more | 20 yuan each |
A parcel that comes back is not re-sent, it is sent again
Where a parcel fails delivery over an address problem, a customs clearance failure or an absent recipient, it may enter a return process. What happens next is the part people misread. Official LoongBuy Parcel Return and Reshipment page, captured 10 October 2026. Verified against the page on 12 October 2026.
International shipping is a one-time service
The page states it plainly: reshipping is not an after-sales service, it is a new shipment. The original shipment cannot be resumed, the parcel becomes a new order, and the shipping cost is recalculated from scratch.
There is no standard return to the china warehouse
For most routes a failed parcel may be destroyed, returned to an overseas warehouse, or handled under the carrier own rules. Whether a return is available at all depends entirely on the route.
Which makes the address the cheapest thing on this page
Every cost here is downstream of a delivery that did not happen. The submission policy already puts the risk of an unusable address on the user; this is what that risk turns into.
The terms you will see on a request to undo something
A short glossary of the words that appear once you ask to change, cancel or return something, each defined by what it decides rather than what it means. The consequence is the part that matters when a ticket is open.
- Order adjustment
Whether a paid rehearsal survives. Returns, replacing items and changing item quantities are all named, after an including but not limited to.
- Rehearsal result
The number you paid CNY 20 for. Tied to the order contents as they stood, and able to become invalid without anybody cancelling anything.
- Additional payment
Whether the order moves at all. Until it is completed the order cannot proceed to purchasing and a parcel cannot continue to submission or shipment.
- Manual handling fee
What cancelling costs once the warehouse has packed and quoted. CNY 20, and the policy calls it non-refundable rather than pending.
- Warehoused
When the storage meter starts. Ninety free days are counted from this status, not from the day anything was ordered.
- Pre-shipment return
Whether a return is a warehouse matter or a shipping one. It can be requested while the goods are still on the shelf.
- Eligible paid fees
What comes back after a cancellation, minus the handling fee. The platform rules decide what the word eligible covers.
- Chargeable weight
What the final shipping figure rests on, measured by the warehouse at packing rather than estimated at submission.
Three channels, and the request none of them will make
Three channels, one operating company, and a published rule about what support will never ask you for. Official LoongBuy Contact Us page, captured 10 October 2026. Verified against the page on 12 October 2026.
- LIVE CHAT
For anything attached to an order number
Online customer service runs 9:00 to 18:30, Monday to Saturday, Beijing time. Requests about a specific parcel, a rehearsal result or a cancellation belong here because the agent can see the order.
- EMAIL
For anything that needs a record
[email protected]. Also one of the two channels platform payment notices actually arrive through, which is a reason to keep the registered address current.
- COMMUNITY
And the official Discord server
The official Discord server is the public channel. Good for how something works; useless for anything needing account access, because nobody there has it.
And nobody on any of these three channels will ask for card details. The operator anti-fraud notice of 27 April 2026 puts that in writing, which is worth knowing before a stranger offers to sort out your cancellation.